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A message from the management of VistaPrint
http://www.vistaprint.com/vp/ns/about/whoweare.aspx?xnav=foot

About VistaPrint
Who we are 

VistaPrint is making high-quality graphic design and custom printing convenient and affordable for everyone.

With more than 5,000,000 customers worldwide, VistaPrint is the source for high-quality graphic design, Internet printing and premium service. We offer small businesses and consumers a convenient, high-quality solution for graphic design services and full-color printing in small quantities, without the premium price. 


How does VistaPrint design and print such high quality products at such a low price?

In one word—technology. Historically, graphic design and custom printing have been hands-on, laborious processes for both the supplier and the customer. Inflated supplier costs resulted in exorbitant prices for the customer, even for print jobs in very small quantities. VistaPrint’s proprietary technologies fully automate not only the manufacturing of printing, but also the manner in which orders are created and submitted. In a nutshell, we incur lower costs, which mean our customers enjoy lower prices for higher quality printing. We also offer a satisfying customer experience without the hassle of expensive designers and print shops, or the frustration of print at home alternatives. 


Who are VistaPrint’s customers? 

Whether our customers need business cards, letterhead and brochures for a small business or 10 unique, custom printed invitations for a child’s birthday party, we offer premium quality products and services at a surprisingly affordable price. 


How can I order products from VistaPrint? 

There are essentially three ways to buy custom printing from us: 

1. Use VistaPrint’s online tools to design products from scratch, picking from thousands of professionally designed templates, searching our image bank of over 70,000 images, or uploading graphics and photos. 
2. Design in a desktop publishing program then upload the designs to VistaPrint. 
3. Call VistaPrint’s Design Services Hotline free of charge for a professionally designed product. Design services can also place the order after authorization and design approval. 


What exactly is Design Services and how does it benefit me? 

VistaPrint’s free graphic design service is unique, especially in the graphic arts industry. Imagine having a Professional-looking business card, brochure or even a party invitation designed for free. Our customers save time, money and hassle through high-quality design that turns heads and gets results. VistaPrint Design Services is available at 1-800-721-6215. 


How can an Internet site afford to offer toll-free telephone support with an average wait time of just 30 seconds? 

VistaPrint customers appreciate our commitment to live, toll-free customer service. VistaPrint believes that the Internet should not be a cold “self-service or no-service” wasteland. Instead, VistaPrint offers a satisfying, rewarding, service-rich experience founded on customer interaction with our highly trained customer service and design agents. Some e-commerce sites barely return e-mails, much less pick up a call with a real human being in less than 30 seconds, but we don’t believe that is the way to build customer satisfaction and repeat business. VistaPrint wants to prove that the Internet does not have to mean poor service. Customer service is available at 1-800-721-6214. 

Why can our customers feel great about shopping at VistaPrint? 

VistaPrint’s printed products are satisfaction guaranteed. In addition, we offer our customers high standards in privacy and security. 

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